Provet

Getting Started

Provet is a modern, cloud-based veterinary practice management system that helps all types of veterinary professionals to streamline their...

Overview of Provet

This article provides a comprehensive overview of the Provet user interface, detailing its main navigation, key sections, and functionalit...

Provet User Interface

Provet Academy is a central resource for learning how to use Provet effectively. It combines self-guided materials with detailed training ...

Overview of Provet Academy

The consultation process is the core workflow where veterinary practitioners meet with clients and patients. Provet covers the whole consu...

Consultation Visit Workflow and Statuses

Overview and Basics

Provet works entirely through a web browser, and your clinic has its own Provet web address with a unique ID. To login, you will need an e...

Log In to Provet

You can edit the settings and options listed below in your user profile in Provet.
To access your user details, select your user name in t...

Customise Your User Profile and Set Your Personal Preferences

Logging in and Customising User Profile

The 'super search' field field in the top menu bar of the Provet view is always available and can be used to search for various data in th...

Super Search

Introduction

A command menu and keyboard shortcuts are available for some common functions in Provet. The command menu lists the shortcut...

Command Menu and Keyboard Shortcuts

Search and Keyboard Shortcuts

Tasks are an internal communication tool for creating personal tasks with reminders, assigning tasks to other users and notifying users wh...

Creating a New Task

To view your tasks, select the checkmark icon in the top menu bar. You can open tasks assigned to you directly from the drop-down menu or ...

Viewing Tasks

When you have completed a task assigned to you, select the checkmark button at the end of the task row to mark it as done.
You can also op...

Marking a Task as Done

Managing Tasks

One of the main purposes of Provet is to help clinics keep detailed and accessible client and patient records. The core element of the dat...

Client Page

Because patients must be connected to clients, start by creating a client and then add patients for the client. The simplest way to create...

Creating a New Client

New patients can be added from many locations in Provet. A common workflow is to start from a client page.



On the right-hand side of th...

Creating a New Patient

You can view a patient’s history in Provet and search and filter patient history information, such as clinical notes, medications, and dia...

Viewing Patient History

Find the patient you want to view on the Records &gt; Clients &amp; Patients page or click the patient name anywhere else it is available....

Printing and Emailing Patient History

Viewing a Patient's Laboratory, Immunisation, and Vitals Data

To find the client you want to view, go to Records &gt; Clients &amp; Patients, or select the client's name anywhere it is available.
From...

Viewing a Client's Product Sales History

Adding External Patient Data

Managing Clients and Patients

Email and SMS (text messages)

The client communication options in Provet include email and text messages (SMS), but the communication met...

Overview of Client Communication Methods

An envelope button is shown next to the client's name on the client and consultation pages when sending email is enabled. If not enabled, ...

Sending an Email to a Client

Find the client you want to send a text message to on the Clients &amp; Patients page or click the client name anywhere else it is availab...

Sending a Text Message to a Client

Find the client you want to add a reminder for on the Clients &amp; Patients page or click the client name anywhere else it is available.
...

Creating a Reminder Manually

Client Communication and Reminders

To view the appointment calendar, go to Calendar &gt; Appointments in the navigation menu.



Using the filters on the left side of the ca...

Appointment Calendar

The consultation process is the core workflow where veterinary practitioners meet with clients and patients. Provet follows the daily vete...

Booking a New Appointment

To reschedule an appointment, you can simply drag the appointment on the calendar to another slot in the same employee's shift during the ...

Rescheduling an Appointment

If a client cancels an appointment or you need to cancel a client's appointment, you can delete the appointment from the calendar and free...

Cancelling an Appointment

If a no-show cancellation reason is used in your Provet, you can mark an appointment as a no-show when a client does not arrive to a sched...

Marking an Appointment as a No-Show

Checking a patient in is an optional step. It is typically used when a receptionist handles admissions before the veterinarian begins the ...

Checking a Patient In to a Consultation

Overview of the Consultation Workflow

The Provet layout for the consultation page is currently being updated in several stages during 2026 and the consultation page for outpati...

Overview of the New Consultation Workflow

Appointments and Consultation

Treatment estimates can be used to communicate treatment costs to animal owners before beginning procedures or when additional treatments ...

Creating a Treatment Estimate for a Consultation

When you create a treatment estimate from the consultation page, the estimate is shown on the consultation page under Consultation details...

Using a Treatment Estimate on a Consultation

In addition to an estimate linked to a consultation, you can find the estimates of a specific client and patient on the client page on the...

Viewing Treatment Estimates

Find and open the estimate you want to print or email.



Print a treatment estimate: In the top or bottom right corner of the estimate pa...

Printing and Emailing Treatment Estimates

Treatment Estimates

Provet follows the daily veterinary care workflow with statuses and colour highlighting to communicate the phase. The complete workflow fr...

Finalising a Consultation Invoice and Processing Payments

A counter sale is a common sales activity for veterinary practices which does not include a full consultation and veterinary visit. For ex...

Performing a Counter Sale

When a client wants to buy items they have purchased before, you can view the client's product sales history and renew a previous counter ...

Renewing a Counter Sale

Invoices, Counter Sales, and Payments

Find answers and get help from Intercom Support and Community Experts

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