Provet Pay FAQ
27 articles
- Can I get an End of Day report from a Provet Pay terminal?
- How do I return a payment terminal?
- How do I start using MOTO payments?
- Why was the payment declined?
- How long can a payment be refunded?
- How do I disable terminal receipts?
- How do I reprint a receipt?
- Refund is missing, not paid, or there are delays in refunds
- A payment has not gone through even though it looks fine in Provet
- Refund has not arrived in a shopper's bank account
- How do I find out if a transaction has been paid out?
- How do I add a new Provet Pay payment method?
- A payment has not arrived in my bank account
- How do I add a new clinic location to an existing client in Provet Pay?
- Cannot access the Provet Pay management page
- I cannot find a specific Provet Pay payment
- I cannot refund a Provet Pay payment
- How do I give a user group access to Provet Pay reports and management page?
- Client cards have disappeared
- Shopper has completed an online payment, but payment does not show up in Provet
- The payment method on an online payment link page does not work
- Provet Pay: Shopper has not received an online payment link
- My Provet Pay Terminal Has Broken
- Shopper is unable to make a payment using the terminal
- A payment has failed or does not show up in Provet or Provet Pay reports
- How to Split Payments on an Invoice Using Provet Pay
- Why is Provet Pay not showing as a payment option?