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Provet Pay: Shopper has not received an online payment link

If a shopper has not received their Provet Pay online payment link, follow these troubleshooting steps: In your Provet settings, check ...

If a shopper has not received their Provet Pay online payment link, follow these troubleshooting steps:

  • In your Provet settings, check that the shopper's email / phone number is correct.

  • Check the Provet email / SMS log for a possible reason.

  • Ask the shopper to check their email spam folder.

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