Provet

Check the new computer's network settings and firewall rules to ensure the computer and the IVLS see each other properly.


If the ICP was...

IDEXX VetLab Station integration does not work after changing the computer that hosts the ICP and InterLink

If you notice that the patient's weight is wrong on the analysis result PDF file, check the IDEXX VetLab Station unit settings:



From th...

The patient's weight is wrong on the analysis result document

Check that the unit IDs are set up correctly in your IDEXX VetLab Station integration settings.
If the problem persists, contact Provet su...

The results arrived under a wrong consultation or patient

Check and try the following with your IDEXX VetLab Station integration:



Check that the 'Provet' device status is green on the IVLS home...

The results have not arrived in Provet

Check and try the following with your IDEXX VetLab Station integration:



Check that the referral created in Provet contains an analysis ...

The request does not arrive to the IDEXX VetLab Station

IDEXX VetLab Station Integration

Find answers and get help from Intercom Support and Community Experts

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