Before you start: This guide is for the ICP integration method only (IDEXX InterLink + the InterLink Cloud Plug-In). If you haven't set up or confirmed you're using ICP, this article doesn't apply to your issue — please confirm your integration method with Provet support first.
Check and try the following with your IDEXX VetLab Station integration:
Check that the referral created in Provet contains an analysis designated as an IVLS analysis. If it does not contain it, the request was not created based on the referral as expected. If that was the case, a new referral needs to be created with at least one laboratory item that is marked as an IVLS analysis.
Check that the IDEXX InterLink Cloud Plug-In (ICP) is running on the designated computer and that it is set up correctly. It should display the work request in the appropriate window and have it in its work request folder.
Check that the 'Provet' device status is 'Green' on the IVLS home screen. Also, check if the InterLink program status is 'Green' on the computer (taskbar icon). If either status is not 'Green', reinstalling the InterLink application may help. If the status is still not 'Green' after that, contact IDEXX support — the IVLS and its connected analyzers are IDEXX hardware and software.
Check that all devices have a proper internet connection and that the computers are in the same local area network.
Restart the computer and the IVLS.
If these steps do not reveal issues or solve the problem, contact Provet support.