[en] If ProvetProvet Pay no longer appears as a payment option when processing a payment, it is usually because the onboarding and verification process requires additional information. Until the verification is complete, ProvetProvet Pay is temporarily unavailable as a payment method.
[en] How to resolve this
[en] Go to Settings > General > Integrations > ProvetProvet Pay.
[en] Open the ProvetProvet Pay management page.
[en] On the Dashboard, check for any pending verification requests or notifications.
[en] Select Continue process and provide the information or documents requested.
[en] Once the verification is complete, ProvetProvet Pay will automatically be available again as a payment method.
[en] Common reasons for verification being required
[en] A new bank document is needed.
[en] The decision-maker information for your business has changed.
[en] Your business information has changed, such as the company name, address, or ownership.