Provet

Note
This is a legacy label printing solution which is not recommended anymore. Instead, we recommend the PDF label printing solution.



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Windows Program Label Printing

Before you begin troubleshooting, you must verify which label printing system your organisation is currently using. This article provides ...

Blackbox Label Printing Troubleshooting

Provet support pages lists some common issues with label printing and offers troubleshooting steps to solve the issues. For example:



Pr...

Contact Provet Support with Label Printing Issues

WebApp Hardware Bridge (for Windows) uses the default settings of the printer in the operating system. Check the printer settings from you...

Problems with page layout, scaling or colour

When one-click printing (direct printing) is enabled, the Printing service status in the direct printing settings should show as 'Connecte...

No connection for one-click printing

Try the following:



Choose another default paper size for your physical printer. For Dymo large address labels, the size 99012 Large Add...

Content orientation is right but appears too small or large even though PDF file looks correct

If possible, set your configuration to one of the presets. When you make additional adjustments, change one setting at a time and print a ...

Label content is printed sideways

Header and/or footer does not fit in the label

PDF labels are saved in a vector format to render good-quality images, but this means that...

Label content does not fit in the label

In Provet PDF label printer settings (Settings &gt; General &gt; Integrations &gt; Label printing), open the PDF printer for editing and s...

There are empty pages in the PDF file

The sharpness of the printed label content depends on multiple factors. Try the following to improve content quality:



Increase the reso...

Label content is blurry

This article explains how to troubleshoot missing information on printed labels.

Prescriber Name Missing from Medication Labels
If the pr...

Troubleshooting Missing Information on Printed Labels

Label Printing FAQ

Find answers and get help from Intercom Support and Community Experts

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