ScratchPay is not a supported integration with Provet. The ScratchPay browser extension stores your Provet username and password, and it has not been through our integration review. Stop using it with Provet, and remove it from every browser your team uses to sign in.
Note: If ScratchPay is your payment host, you can keep taking payments on the ScratchPay terminal. Record them in Provet as manual payments. See the What to Do Instead section.
Why ScratchPay Is Not Supported
Every tool that connects to Provet is reviewed and approved before we allow it near clinic data. ScratchPay has not been through that process, so any data it reaches sits outside the controls we apply to approved partners.
A tool that skips the review, such as ScratchPay, can:
access your Provet account in your name, because it stores your username and password
break parts of your Provet account, or stop it behaving as expected
work around the security controls protecting your data
pass client and financial information to third parties without your visibility
leave your payments and records out of sync, with no supported way to reconcile them
You can see the current list of approved partners on the Provet integrations page.
What Support Cannot Help With
Because ScratchPay sits outside our approved integrations, our support team cannot help with:
the ScratchPay browser extension
failed or missing ScratchPay transactions
reconciling ScratchPay payments against Provet records
What to Do Instead
Remove the ScratchPay browser extension from every browser your team uses to open Provet.
Where ScratchPay is your payment host, take the payment on the terminal as usual. Then record it in Provet as a manual payment against the relevant invoice.
Contact support@provet.com if you want to move to another payment provider. Provet Pay is fully integrated, and we can help you set it up quickly.
Your clinic keeps working normally once the extension is removed. Nothing in Provet needs to be changed or switched off.