This article explains how to access your support requests and follow up on requests you have sent to the Provet support team.
Note: This guide is for users who want to view their own tickets. If you are an admin and need to view all requests created by your organization, contact support@provet.com.
Access the support widget
The support widget is your main access point for viewing and managing your support requests.
Log in to Provet.
In the bottom-left corner of the screen, locate Support.
If you have unread messages, a red notification badge with a number appears next to the button. You may also see a preview of the latest message next to the icon.
Select Support to open the Messages dialog.
View your support requests
When you open the support widget, the Messages dialog displays a list of all your support requests. This includes tickets you have created through the widget and emails you have sent to support.
Each request shows a title, a short preview, and the time of the last update. If a request has a new unread message, a red dot appears next to it.
When you open a message, and a ticket has been created, you can view the ticket details (such as the ticket number) by selecting the floating ticket title button.
Read and reply to a message
Open the Messages dialog (Select Support).
Select the request you want to read.
The conversation opens and displays the latest message.
Type your reply in the text field and send it.
To return to the request list, select the back arrow at the top of the dialog.
Create a new request
Open the support widget dialog.
Select Contact support.
Describe your issue or question. The support bot helps you find an answer. If you need more help, you can ask to speak to a person.
You can also send an email to support@provet.com to create a new request