This article provides an overview of the Provet Pay setup process, including the KYC process and the required information and documents. Before starting the KYC process, make sure you have your business details, bank details, and ID documents ready. See Required Information and Documents below. You cannot start processing payments until the KYC process has been fully approved.

The setup process may vary slightly depending on your region, but generally includes the following steps:

Financial regulations and the Payment Card Industry require a Know Your Customer (KYC) process, including Payment Card Industry Data Security Standards (PCI DSS) requirements. Adyen administers the process, and Nordhealth is responsible for collecting the information.

You can start processing payments only after the KYC process has been fully approved.

Before you begin, make sure you have your business details, bank details, and ID documents ready. See Required Information and Documents below.

To access the KYC form in Provet:

Note: You must have your VAT number set in Settings > General > Clinic location > Profile; otherwise, the Start Onboarding button will not appear.
​

If you exit the onboarding before completing it, or if something is not approved, you will be taken back to the same page the next time you log in. You can continue the process from where you left off.
​

During onboarding, you will see a pricing agreement step. This step displays your rates in a table with a Rate type column. Hover over each row to see the disclaimer for that rate.
​

Select both checkboxes to confirm that you have reviewed and agreed to the rates, then select Continue.

If your rates do not match your agreement, contact pay.support@nordhealth.com.

Fill in all fields on the form and upload your company registration document. Use the full registered legal business name exactly as it appears on the registration document, without any extra labels or additions.

The following business information is required:

For more information about registration document requirements, see Adyen's documentation.

Fill in your company's bank details and upload a bank account document.

An International Bank Account Number (IBAN) identifies a bank account internationally. A SWIFT/BIC code identifies the bank itself.

Your bank document must include:

The document must not be older than 12 months. For more information about bank document requirements, see Adyen's documentation.

Fill in personal details for all beneficial owners who own 25% or more of the business, and upload a valid photo ID.

The following information is required for each UBO:

The name on the ID must match the registered name. If you have recently changed your name (for example, after marriage), your old ID will not be valid for KYC purposes.

For double-sided IDs (ID card or driver's license), photograph both sides and upload them as two separate documents.

For more information about photo ID requirements, see Adyen's documentation.

Your onboarding specialist will help you set up and activate the payment methods you require for Provet Pay.
​

Once your KYC process is complete, contact your onboarding specialist to continue with the Provet Pay setup.

For answers to common questions, see Frequently Asked Questions about Provet Pay.

Order a Payment Terminal

Overview of Provet Pay