The most common reason why you cannot add an item or select invoice rows to an insurance claim is that the item is already associated with another condition or claim. This could be an active (currently in use) condition or an archived condition that was previously used. However, there may also be other reasons for not being able to add an item to an insurance claim.
If an item is highlighted in red when you attempt to add it to a condition, it typically means that it is already linked to another condition. Carefully review all existing conditions and claims, including archived ones to see if the the item(s) you are trying to add are assigned to one of them:
Locate and open the existing condition (active or archived) where the item is currently assigned.
Remove or unmark the item from the condition.
Try adding the item to the insurance claim.
If you are still unable to select invoice rows for your condition or claim and you cannot find the relevant invoice in the condition/claim view, it is possible that you are trying to add items from an invoice older than 12 months. Invoices from prior fiscal years are generally not included in current claims to maintain the integrity of your financial records. This allows for accurate fiscal year closing.
If the above does not resolve your situation, reach out to Provet support team for further help.